Retuned Media Ltd | Last updated: August 2026
1. ABOUT THESE TERMS
These terms and conditions govern your use of the AuthorityAmp service provided by Retuned Media Ltd, a company registered in England and Wales. By purchasing an AuthorityAmp subscription or any related service, you agree to these terms in full.
If you have any questions before purchasing, please contact us at info@retuned.media.
2. THE AUTHORITYAMP SERVICE
AuthorityAmp is a done-for-you media production service available through a range of booking options, including a rolling monthly subscription and pay-as-you-go services.
Under the monthly AuthorityAmp service, Retuned Media Ltd will conduct a recorded session with you and produce a package of media from that recording, which may include podcast episodes, articles, social media posts and video shorts.
Pay-as-you-go customers may book individual Consultancy Sessions, Recording Sessions or other services offered by Retuned Media Ltd without entering into a monthly subscription. The specific services and deliverables included in each pay-as-you-go booking will be confirmed at the time of booking.
The specific media deliverables for each session will be agreed between you and Retuned Media Ltd as part of your onboarding or booking process. Retuned Media Ltd will use reasonable endeavours to deliver your media promptly following each recorded session, though no specific delivery timeframe is guaranteed.
The services, deliverables and applicable fees for pay-as-you-go bookings will be those confirmed at the time of booking. The terms relating to payment, rescheduling and the 90-day booking period set out in Section 3 also apply to pay-as-you-go Consultancy Sessions and Recording Sessions.
3. SUBSCRIPTION AND PAYMENT
AuthorityAmp is offered on a rolling monthly basis but can also be booked on a pay-as-you-go basis for individual services or sessions.
Where you opt for a monthly subscription, your subscription begins on the date of your first payment and renews automatically each month until cancelled in accordance with these terms.
Payment for monthly subscriptions is taken monthly in advance. By providing your payment details, you authorise Retuned Media Ltd to collect your monthly subscription fee on each renewal date.
Payment When Booking
Payment for any booking for a Consultancy Session or Recording Session must be paid in full before the session will be confirmed. A booking is not considered confirmed until payment has been received in full.
Once a Consultancy Session or Recording Session has been confirmed, the client may reschedule the appointment once. Only one reschedule of a confirmed appointment is permitted.
Any appointment must take place within 90 days of the date on which the original booking was confirmed. If the session has not been completed within this 90-day period, the booking will expire and no refund will be due.
All bookings for Consultancy Sessions and Recording Sessions are non-refundable. This does not affect any statutory rights the client may have under applicable law.
The AuthorityAmp service will only be provided in any given month once payment for that month has been received in full. Retuned Media Ltd reserves the right to withhold or suspend delivery of media where payment has not been received.
Retuned Media Ltd reserves the right to adjust subscription pricing with 30 days’ written notice. If you are a Founding Member, your locked-in rate will not increase for as long as your subscription remains active and uninterrupted.
4. CANCELLATION
You may cancel your AuthorityAmp subscription at any time by giving one calendar month’s written notice to Retuned Media Ltd by email. Your subscription will continue until the end of the notice period and no further payments will be taken thereafter.
Notice must be given by email to info@retuned.media. Cancellation requests made through any other channel cannot be guaranteed to be processed.
Cancellation of a subscription does not entitle the client to a refund of any payment already made.
Cancellation of a subscription does not affect any outstanding obligations relating to services or sessions already booked.
5. REFUND POLICY
All payments for AuthorityAmp subscriptions and one-off services, including Consultancy Sessions, Recording Sessions, the Strategy Hour and AnswerNuggets, are non-refundable.
For the avoidance of doubt, payment for a confirmed Consultancy Session or Recording Session cannot be refunded because the client subsequently decides not to attend, cancels the appointment or fails to complete the session within the permitted 90-day period.
This does not affect any statutory rights the client may have under applicable law.
6. OWNERSHIP OF CONTENT
All content produced by Retuned Media Ltd as part of the AuthorityAmp service is owned by you, the client, upon delivery. Retuned Media Ltd retains no rights to use, republish or distribute your content without your express written permission, except where agreed in writing for promotional purposes such as case studies or portfolio examples.
Notwithstanding the above, the interviewer’s performance rights in any recorded session are not assigned to the client. Such rights are licensed to the client in accordance with industry best practice, permitting use of the delivered content for the client’s own business and promotional purposes. No further rights in the interviewer’s performance are granted without separate written agreement.
You confirm that you own or have the right to use all information, materials and intellectual property you provide during recorded sessions, and that their use in your content will not infringe any third-party rights.
7. RECORDED SESSIONS
Sessions will be conducted remotely via an agreed video or audio platform. You consent to the recording of sessions for the purpose of content production. Recordings will be used for producing your AuthorityAmp content and may be processed by Retuned Media Ltd and its production partners where reasonably necessary to provide the service.
The quality of the finished content is directly affected by the audio and video quality of the client’s recording environment and equipment. The client is responsible for ensuring they follow best practice in relation to their audio and video setup, including but not limited to microphone quality, background noise, lighting and internet connection. Guidance on best practice can be provided by Retuned Media Ltd upon request.
Retuned Media Ltd and any of its production partners accept no liability for poor audio or video quality resulting from the client’s equipment, environment, internet connection or technical setup.
8. AI USAGE AND PRODUCTION
All interviews and recording sessions conducted by Retuned Media Ltd are conducted by humans. Retuned Media Ltd does not use artificial intelligence to generate, simulate or replace the human interviewer or the client’s recorded contribution.
Post-production is primarily carried out by humans using professional, industry-standard production and editing tools. Retuned Media Ltd may, however, use artificial intelligence-powered tools where appropriate to enhance audio or video quality, assist with minor editing tasks, transcription, processing or other elements of the production workflow.
The main audio editing of recorded sessions is generally carried out using professional industry-standard audio editing software, such as Adobe Audition.
Retuned Media Ltd may use artificial intelligence tools to create written content from recorded interviews, including articles, summaries, social media posts and other written material derived from the recorded session.
Unless otherwise agreed in advance, written content generated using AI will not be reviewed or edited by a human before being supplied to the client. Where written content is being published directly by Retuned Media Ltd, it may be reviewed and edited by a human as part of Retuned Media Ltd’s normal editorial process.
The client is responsible for reviewing all written content supplied to them before publication or use. This includes checking the content for factual accuracy, completeness, appropriate context, spelling, names, quotations, claims and compliance with any applicable legal, regulatory, professional or industry requirements.
Retuned Media Ltd does not guarantee that AI-assisted written content will be completely free from factual errors, omissions, inaccuracies or other unintended content. The client remains responsible for determining whether any content supplied to them is suitable for publication or use and for making any amendments or corrections required before publication.
Use of Recordings and Contributions for AI Training
Retuned Media Ltd will not knowingly use the client’s recorded contribution, including their voice, image, performance or recorded interview material, for the purpose of training, fine-tuning, developing or improving any large language model, generative artificial intelligence system, machine learning system or similar technology, whether commercial or otherwise, without the client’s express prior written consent.
Equally, the client agrees that the interviewer’s contribution, including their voice, performance and any recorded material in which they appear, must not be used, reproduced, submitted or made available in any form for the purpose of training, fine-tuning, developing or improving any large language model, generative artificial intelligence system, machine learning system or similar technology, whether commercial or otherwise, without the express prior written consent of Retuned Media Ltd.
The interviewer’s contribution must not be edited, altered, excerpted or modified in a way that changes or misrepresents their contribution without the prior written consent of Retuned Media Ltd. The delivered content may be published and shared in its complete, unaltered form as produced and delivered by Retuned Media Ltd.
The use of AI-assisted production tools by Retuned Media Ltd does not transfer ownership of the client’s content or intellectual property to any AI provider and does not alter the ownership provisions set out in these terms.
Host Attribution and Moral Rights
The interviewer or host retains their applicable moral rights in their performance and contribution to any recorded session.
Where the interviewer or host has a legal right to be identified as the performer, the client agrees to respect that right and, where reasonably practicable, to provide appropriate attribution when publishing, distributing or otherwise making the recorded material available to the public.
The client must not knowingly remove, obscure or alter any attribution identifying the interviewer or host as the performer where such attribution has been provided by Retuned Media Ltd or is otherwise required by applicable law.
Nothing in these terms constitutes a waiver of the interviewer’s or host’s moral rights or any right to assert those rights under applicable law.
Where the client wishes to use the recorded material in a manner that does not provide reasonable attribution, the client should obtain the prior written consent of Retuned Media Ltd.
9. LIMITATION OF LIABILITY
Retuned Media Ltd will provide the AuthorityAmp service with reasonable skill and care. However, we make no guarantees regarding specific business outcomes, audience growth, lead generation, media exposure or revenue resulting from your content.
To the fullest extent permitted by law, Retuned Media Ltd’s total liability to you in connection with the AuthorityAmp service shall not exceed the total fees paid by you in the three months preceding the claim.
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
10. CONFIDENTIALITY
Both parties agree to keep confidential any sensitive business information shared during the course of the AuthorityAmp service and not to disclose it to any third party without prior written consent.
11. GOVERNING LAW
These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the jurisdiction of the courts of England and Wales.
12. CHANGES TO THESE TERMS
Retuned Media Ltd reserves the right to update these terms and conditions at any time. You will be notified of any material changes by email with at least 14 days’ notice before they take effect.
13. CONTACT
For any questions relating to these terms please contact:
Retuned Media Ltd
info@retuned.media